Returns & Exchanges
At Indali Premium Market, your satisfaction is our priority. We want you to love your purchase!
Easy Returns Process
7-Day Return Window
- Return period: 7 days from delivery date
- Condition: Items must be unused, in original packaging
- Proof of purchase: Order number or receipt required
What Can Be Returned
✅ Unopened electronics and gadgets
✅ Unused home and lifestyle products
✅ Items in original packaging with tags
✅ Defective or damaged items (any time)
What Cannot Be Returned
❌ Personalized or customized items
❌ Hygiene products (opened)
❌ Software with broken seals
❌ Items damaged by misuse
How to Return Your Order
Step 1: Contact Us
📞 Phone: +27 60 423 4939
📧 Email: info@indali.co.za
🕒 Hours: Monday - Friday: 8AM - 5PM | Saturday: 9AM - 12PM
Step 2: Return Authorisation
- We'll provide a Return Authorisation Number
Step 3: Ship Your Return
- Pack items securely in original packaging
- Include Return Authorisation Number
- Use provided shipping label or approved carrier
Refund Process
Processing Time
- Inspection: 2-3 business days after receipt
- Refund issued: 3-5 business days to original payment method
- Store credit: Available immediately for faster service
Refund Methods
- Original payment method (cards, EFT)
- Store credit (additional 5% bonus value)
- Exchange for different product
Exchanges
Quick Exchange Process
- Same item, different size/color: Priority processing
- Different item: Subject to price difference
- Upgraded item: Pay the difference
- Downgraded item: Refund the difference
Damaged or Defective Items
Immediate Resolution
- Report within 48 hours of delivery
- Photo evidence helpful but not required
- Immediate replacement or full refund
- We cover all shipping costs
Contact Our Returns Team
Need help with a return?
📍 Address: 102 Plumbago Street, Country View, Midrand, Gauteng
📞 Returns Hotline: +27 60 423 4939
📧 Returns Email: info@indali.co.za
💬 Live Chat: Available on our website
Fast-Track Returns
For faster service:
- Have your order number ready
- Describe the reason for return
- Preferred resolution (refund, exchange, store credit)
Why Choose Indali Premium Market?
✅ 30-day satisfaction guarantee
✅ Free return shipping on defective items
✅ Quick 2-3 day processing
✅ Multiple refund options
✅ Dedicated returns support team
✅ 6951+ premium products to choose from
Questions? We're here to help make your return experience smooth and hassle-free!
Last updated: [25 July 2025] | Policy subject to change with notice