Returns & Exchanges
Returns & Exchanges
At Indali Premium Market, we want you to shop with confidence. If something isn't right with your purchase, we're here to help.
30-Day Return Window
Eligible products may be returned within 30 days of delivery, subject to our Return and Refund Policy.
For a change-of-mind return:
- The product should be unused and in its original condition.
- Original packaging, accessories, manuals and other supplied items should be included.
- Your Indali order number or other proof of purchase will be required.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective or different from what you ordered, contact us as soon as reasonably possible so that we can investigate and assist.
Photographs or other information may be requested where appropriate to help us assess the problem.
Where a product is defective or does not meet the standards required by applicable South African consumer law, your statutory rights are not limited to the 30-day change-of-mind return period.
Products That May Not Qualify for Change-of-Mind Returns
Certain products may not qualify for change-of-mind returns once opened or used for hygiene, health, safety or other lawful reasons.
Products damaged through misuse, improper installation, unauthorised modification or failure to follow the manufacturer's instructions may also not qualify for a change-of-mind return.
This does not limit rights or remedies available to customers under applicable South African consumer law.
How to Request a Return
Step 1 — Contact Us
Contact our customer service team and provide:
- Your order number
- The product you wish to return
- The reason for the return
- Photographs where relevant for damaged or defective products
Telephone / WhatsApp: +27 60 423 4939
Email: indali.market@gmail.comStep 2 — Receive Return Instructions
Our team will assess your request and provide the appropriate return instructions.
Please do not send a product back before receiving return instructions from Indali Premium Market.
Step 3 — Return the Product
Package the product securely and follow the return instructions supplied by our customer service team.
Return Shipping
Where a return results from an incorrect, damaged or defective product supplied by Indali Premium Market, we will arrange or cover reasonable return shipping where applicable.
For eligible change-of-mind returns where the correct product was supplied in good condition, the customer is responsible for the cost of returning the product.
Refunds
Once your returned product has been received, it will be inspected and we will notify you of the outcome.
Approved refunds will be processed to the original payment method.
Please allow approximately 5–10 business days after refund approval for the funds to reflect, depending on your bank or payment provider.
Exchanges
Where an exchange is appropriate and stock is available, our customer service team will assist you with the available options.
Any difference in price between products will be communicated before an exchange is completed.
Order Cancellations
If you need to cancel an order before dispatch, contact us as soon as possible.
Once an order has been dispatched, it may need to be handled through our normal returns process.
Contact Indali Premium Market
Indali Premium Market
Operated by Radek Consulting (Pty) Ltd
Registration Number: 2010/055938/23Address: 102 Plumbago Street, Country View, Midrand, South Africa
Telephone / WhatsApp: +27 60 423 4939
Email: indali.market@gmail.comFor the complete terms governing returns and refunds, please refer to our published Return and Refund Policy.
Shop with confidence at Indali Premium Market — clear policies, nationwide delivery and customer support when you need it.
Last updated: 11 August 2026